GateHouse Media Job Openings >> Major / National Collections Specialist (Customer Service Rep)
Major / National Collections Specialist (Customer Service Rep)
Summary
Title:Major / National Collections Specialist (Customer Service Rep)
ID:300631
Location:FL - Winter Haven
Job Category:Finance
Division:GateHouse Media
Description

This position is responsible for:

  • Answers incoming calls to Circulation Department
  • Heavy data entry of time crucial information into computer/data base. Requires excellent data entry speed and accuracy
  • New subscription entry
  • Dispatching complaint messages to District Managers
  • Updating and printing various reports for District Managers using computer system/data base.
  • Continuous interaction with subscribers and District Managers via telephone system, cell phone, printed message, etc.
  • Handling emergency route updates as they arise.
  • Process alternate publications.
  • Outgoing calls to subscribers for stop savers, service checks and/or collection calls.
  • Day end processing
  • Database maintenance with regard to address qualification with the USPS
  • Creating, updating and distributing various daily, weekly and monthly reports as delegated.
  • Training (as needed)
  • Enroll new EZ Pay subscribers
  • Handle other essential tasks as assigned

Experience In:

  • Data entry with speed and accuracy.
  • Knowledge of personal computers (PCs), Windows, Microsoft Word, Microsoft Excel and Network printing.
  • Ability to maintain a calm, professional demeanor with all types of personalities in a very fast paced environment.
  • Excellent attention to detail and organizational skills.
  • Strong hand dexterity for repetitive entry of information into the computer/data base; ability to sit for long periods of time; Good vision (corrected or uncorrected).
  • Lifting of up to 10 lbs.
  • Display a cooperative, professional attitude with coworkers, customers and many levels of management. Be a “Team Player.”
  • Proficient verbal and communication skills

Qualifications:

Education:

  • Education: High School Diploma or GED.

 

Please send resumes to employment@theledger.com

 

 

This opening is closed and is no longer accepting applications
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