GateHouse Media Job Openings >> Consumer Services Representative
Consumer Services Representative
Summary
Title:Consumer Services Representative
ID:300492
Location:MO - Columbia
Job Category:Client Services / Circulation
Division:GateHouse Media
Description
Consumer Services Representative

The Columbia Daily Tribune is looking for a full-time Consumer Services team member. The ideal candidate is friendly, dependable, punctual, trustworthy and can provide excellent customer service. Enjoys a challenge, pays attention to detail & communicates well.

Responsibilities: Greet & assist customers in person, on the phone & by email. Answer questions regarding billing,payments & delivery. Take orders & payment info. Update customer accounts utilizing circulation software. Work with home delivery staff & carriers to ensure exceptional service. Work with consumer marketing to improve retention and customer satisfaction.

Job Requirements: Prior customer service exp. Excellent customer service, written & oral communication skills, office equipment knowledge including cash register, telephone, copier, adding machine & proficient computer skills. Compensation package includes base pay plus commission and benefits.

Email resume & references to ddunkle@columbiatribune.com or complete an application at Columbia Daily Tribune, 101 N. Fourth Street. EOE / drug free workplace.

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