Classified Customer Service
|Title:||Classified Customer Service|
|Location:||MA - Worcester|
Classified Customer ServiceCustomer Service Representatives require data entry and phone skills to accurately process ads for clients ranging from marketplace directories to legal ads and obituaries. Inbound and outbound call functions include transcribing classified ad requests and collecting credit card payments, reviewing self-service ad requests, screening for potential fraudulent ads, handling walk-in customers for various obituary, and legal postings including affidavit processing for state appointed transactions as well as outbound calling for renewals for advertisements such as in-memoriams and service directories as well as assistance with other as needed functions, including covering the reception desk. ad reps also look for opportunities for upsell on each call to maximize revenue. Experience in classified sales is preferred but not required. A high school diploma or equivalent and strong typing and sales minded communication skills are necessary as well as adaptable computer knowledge and application. Successful candidates also possess strong organization skills and attention to detail.
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