|Title:||Digital Support Specialist|
|Location:||TX - Austin|
|Job Category:||News Room / Editorial|
This is probably one of the hundreds of job postings you’ve read. We get it — it’s exhausting. To make this brief, we want someone who is seriously interested in upward mobility at a digitally-driven media company. If you have a beautiful blend of technical or digital skills with a splash of creativity, let’s talk.
WHAT YOU’LL DO
This position is a mix — providing internal support through our ticketing system, working in our content management system, working with our specialty content team by providing reporting and content publication, and helping us manage our internal communication databases.
We need someone who can work (mostly) independently, and stay organized with a bunch of shifting priorities thrown at them. Experience with different CMSs, a general whiz at all things Google suite. Triple bonus points if you have any sort of content background.
We want someone who’s curious and self confident. He or she must be self aware enough to know when to ask more questions and seek help, or to linger and tinker alone a little longer on a problem.
The job is fast-paced and requires great attention to detail, as well as superior communication skills. This is a frontline role that touches every department in the company — editorial, sales, consumer marketing — and includes daily interactions with all levels of reporters, editors and corporate staff.
Must be willing to be on scheduled standby outside of regular business hours as needed to address urgent issues.
Gatehouse Media is a publication company that owns more than 600 publications across the country. Our Austin-based Center for News & Design designs for lots of weekly and daily publications. We’re the biggest design studio in the country in terms of volume and staffing, and we're quickly becoming the best.
We've only been around since 2014 so it's a bit much to boast. But we do have some things to brag about for our people:
• Promotions, career advancement
• Pay for referrals
• Creative environment
• Leadership training and development
• Ping pong
• Fancy coffee Thursdays
• Bosses who seem cool
WHAT YOU BRING:
Experience with a content management system
An understanding of basic HTML and CSS
Familiarity with Google Drive including Sheets
The ability to probe and problem solve independently to determine the best course of action for a support request
Flexibility to work scheduled on-call hours (outside regular office hours), to address urgent or critical requests
Basic editing skills (spelling, grammar) — knowledge of AP Style is huge plus
Comfortable and capable working under tight deadlines
Good organizational skills; able to juggle multiple projects simultaneously
Strong digital and project managing skills
The specialist will assist in managing our internal support ticketing system. Responsibilities include content management system account setup and backend work; evaluating and prioritizing support requests with the development team; keeping support ticket submitters up to date on progress; performing some DNS management; reporting on support analytics.
The specialist will handle administrative tasks for our sponsored content campaigns including generating analytics reports and uploading content into our sponsored CMS. The specialist will organize incoming sponsored content and ensure content is edited, formatted and ready for publication.
The specialist will assist in managing internal communication systems, including updating contact spreadsheets and sending prepared communications through our established email distribution platforms.
Bachelor’s degree is strongly preferred. Previous experience with CMSs, or support desk platforms also preferred. Understanding of basic HTML and CSS a requirement. Some content experience (or at least good grammar and communication skills) a requirement. Recent graduates with demonstrated experience are A-OK in our book. An online resume equals even more bonus points.
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